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FAQS

Q1. How many bundles of human hair do I need for a full head?
A: For average head size, a full head needs as below
10 to 22 inch: 2-3 bundles
24 to 40 inch: 3-4 bundles

Q2. Can they be straightened, curled and colored?
A: It is real human hair with high quality, you can curl, color or straighten them, but don’t do it frequently, and otherwise the heat will make the hair easily get dry and tangled. And you can go to your hair stylist for assistance.

Q3. Why are my hair extensions getting tangle sometimes?
A: It may happen if the hair is too dry. Please make sure to wash & condition your hair at least once a week, twice a week is better. When you comb the hair, comb from the tips, then upper and upper, please do not comb your hair, especially long hair from top to end directly.

Q4. How long does it last?
A: The lifetime of the hair mostly depends on how you maintain it. Treat it like your own hair and take very good care of it. Normally it could last longer than 1 year.

Q5. How to distinguish human hair with synthetic hair?
A: Just burning and smell: human hair will be ash, smell foul and show white smoke. While synthetic hair will be a sticky ball and show black smoke. Moreover, human hair may have very few gray hairs and split ends. It is normal and not a quality problem.

Q6. What kind of hair care products should I use?
A: Use good quality shampoo and conditioner, conditioning is very important to keep your hair soft and manageable. You can also use products like gel and hair spray to keep the curl in place, but make sure to wash your hair and not leave it within these products for a long time.

Q7. How the hair is measured?
A: The straight textures are measured true to length.
The curly, body wave, loose wave and deep wave are measured when hair is pulled straight.

Q8. Hair smell
A: Factory workers wash the hair with warm water and shampoo. And we will put hair oil to hairs before shipment, protecting the hair from drying during longer-term delivery. But smell will disappear after washing it with good shampoo and conditioner.

Q9. Payment method
A: XBL hair Company accept pay by PayPal (visa, credit card), Western Union, Money gram and bank Transfer (T/T)

Q10. How about the return policy?
1. Return/Refund is accepted within 7 days after received the goods; please contact us first and return the goods according to the return address.
2. To avoid delivery lost, return should be arranged by register airmail, and the shipping fees of return should be paid by the buyer.
3. Please make the items remain the original state. We only accept not damaged items.

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